Notation based on the Act on Specified Commercial Transactions

Seller

Tatsuya Limited

Management Manager

Director Tatsumi Shinichi

location

1-13-19 Motomachidori, Chuo-ku, Kobe, Hyogo Prefecture 650-0022
TEL: 0120-930-820 / FAX: 078-331-3082

Product Price

Featured on each product page

postage

880 yen per delivery address (same nationwide) *Free for items over 8,640 yen

Required fees other than product price

• Fees and shipping fees for convenience store payment, bank transfer, and cash on delivery

How to order

• Carts for each product page
• Email: tatuya@kobebeef.co.jp
• FAX: 078-331-3082 Fax order form (PDF file)
  [ Delivery address (for 1 item) - Delivery address (for multiple) - If you have more than 7 delivery addresses, please contact us. ]

payment method

• Credit card payments VISA, MASTER, AMEX (Shopify Payments)
• Credit card payment JCB (KOMOJU)
• Bank transfer (Risona Bank)

Payment period

• Credit card payments will be approved and billed by the card company you are using when you place your order. (Please contact your credit card company for debit dates)
• Convenience store payments and bank transfers are accepted in advance. The item will be shipped after payment is confirmed.
• For cash on delivery, please pay the delivery person a fee in exchange for the product.

Delivery time

If there is no specified date, the order will be accepted (if payment is in advance, it will be within 5 days after payment is confirmed).
*You can specify a delivery date, but if we are unable to meet your request, we will contact you.
*Please note that specifying time zones is only an estimate.

shipping

Delivered at Kuroneko Yamato, the safest option.

Returns

• For fresh foods, returns are not permitted due to customer convenience.
• This does not apply to differences in contents or damage due to an obvious accident during transportation when the product arrives.
  We apologize for the inconvenience, but please contact us by phone or email on the day the item arrives. We will exchange it for a new item or refund it.
• We will cover the return shipping costs for defective products. Please return it by cash on delivery.

Cancellation/Change

We accept orders up to the day before shipping. No cancellation fees will be charged.

inquiry

Email (tatuya@kobebeef.co.jp) please feel free to come.

Complaint consultation desk

Contact form Or email (tatuya@kobebeef.co.jp) please contact us.
We want to value a relationship of trust with our customers, so please feel free to contact us.